Rubbish Removal Surrey Privacy Policy
This Privacy Policy explains how Rubbish Removal Surrey collects, uses, stores, and shares personal data about customers and prospective customers in our service area in Surrey. We are committed to complying with the UK General Data Protection Regulation and all applicable data protection laws. This Policy applies to all individuals who use our rubbish removal, waste collection, and related services, as well as those who contact us for quotes or enquiries.
Who We Are And Scope Of This Policy
Rubbish Removal Surrey is a rubbish removal and waste clearance service provider operating within Surrey and surrounding areas. This Privacy Policy covers all personal data processing carried out by Rubbish Removal Surrey in connection with providing our services, managing customer relationships, and responding to enquiries. By interacting with us, you acknowledge that you have read this Policy and understand how we handle your personal data.
Personal Data We Collect
We may collect and process the following categories of personal data when you contact us, request a quote, or use our services:
Name and contact details, such as first name, last name, telephone number, mobile number, and email address.
Service address details, including the collection or delivery address, access details, and any relevant property information you choose to provide.
Booking and transaction information, such as service type, date and time of collection, waste details you describe, invoices, payment confirmations, and billing history.
Payment related information, such as partial card details or payment references, as provided by our payment processor. We do not store full card numbers or security codes.
Communications and correspondence, including emails, telephone notes, messages, and feedback that you provide in relation to our services.
Technical and usage data, which may include your IP address, device type, approximate location, and information on how you interact with our website, where this is collected via cookies or similar technologies.
How We Collect Your Data
We collect personal data directly from you when you contact us by phone, email, contact form, or when you place an order for our services. We may also collect data when you subscribe to updates, request a quote, or provide feedback. In limited cases, we may receive your details from third parties, such as letting agents, landlords, or family members arranging a clearance on your behalf, where they are authorised to share that information with us.
Lawful Basis For Processing
We only process your personal data where we have a lawful basis under the GDPR. Depending on the context, we rely on the following lawful bases:
Performance of a contract: To set up and manage your bookings, provide rubbish removal services, issue invoices, process payments, and communicate with you about your service.
Legitimate interests: To manage and improve our business operations, respond to general enquiries, handle customer service issues, maintain records, prevent fraud, and ensure the security of our systems. We carefully balance our legitimate interests with your privacy rights.
Legal obligations: To comply with applicable laws and regulations relating to accounting, taxation, waste disposal, and record-keeping, and to respond to lawful requests from public authorities.
Consent: Where we send certain types of marketing communications or use non-essential cookies, we rely on your consent. You can withdraw your consent at any time, as described in the User Rights section.
How We Use Your Personal Data
We use the personal data we collect for the following main purposes:
To provide rubbish removal and related services, including organising collections, confirming bookings, and delivering the services you have requested.
To communicate with you about your bookings, including confirmations, reminders, updates, and any changes to your service.
To manage payments, issue invoices, and keep appropriate financial and service records.
To respond to enquiries, questions, complaints, and requests for information about our services.
To improve our services, operations, and customer experience by analysing how our services are used and gathering feedback.
To send service related notices and, where permitted, marketing or promotional messages about our services, which you can opt out of at any time.
To comply with legal and regulatory requirements, including auditing and reporting obligations, and to establish, exercise, or defend legal claims.
Data Retention
We keep personal data only for as long as necessary for the purposes described in this Policy, or as required by law. The retention period will depend on the type of data and the applicable legal and business requirements.
Customer and booking records are generally retained for up to six years after the end of our relationship, to comply with tax and accounting rules and to manage any potential legal claims. Communications and enquiry records may be kept for a shorter period where they do not lead to a booking. In some circumstances, we may anonymise your data so that it can no longer be associated with you, in which case we may use that information without further notice.
Processors And Sharing Of Personal Data
We do not sell your personal data. However, we may share it with trusted third parties who act as data processors on our behalf, strictly for the purposes described in this Policy. These include:
Payment processors, to securely process card and online payments.
IT and hosting providers, who support our website, email, and business systems.
Customer service tools, used to manage communications and bookings.
Professional advisers, such as accountants or lawyers, where necessary for business or legal reasons.
Waste management and disposal partners, where required to carry out the collection and proper disposal of rubbish in accordance with the law.
All processors are required to process your personal data only on our instructions, to keep it secure, and to comply with data protection laws. We may also share information with public authorities, regulators, or law enforcement agencies where we are legally required or permitted to do so.
International Data Transfers
Where our service providers or their systems are located outside the United Kingdom or the European Economic Area, we take appropriate steps to ensure that your personal data receives an equivalent level of protection. This may include using standard contractual clauses or relying on other recognised safeguards permitted by data protection law.
Data Security
We take reasonable technical and organisational measures to protect your personal data from loss, misuse, unauthorised access, disclosure, alteration, or destruction. These measures include access controls, secure storage, and regular reviews of our security practices. While we work to protect your information, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
User Rights Under GDPR
As a customer or prospective customer of Rubbish Removal Surrey, you have a number of rights in relation to your personal data, subject to certain conditions and exemptions in law. These rights include:
Right of access: You can request confirmation that we process your personal data and obtain a copy of that data, along with information about how it is used.
Right to rectification: You can ask us to correct or update any inaccurate or incomplete personal data we hold about you.
Right to erasure: In certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected.
Right to restriction of processing: You can request that we limit how we use your personal data, for example while we are checking its accuracy or considering an objection you have raised.
Right to data portability: Where our processing is based on your consent or on a contract and is carried out by automated means, you can request a copy of your data in a structured, commonly used, and machine readable format, and ask us to transfer it to another controller where technically feasible.
Right to object: You can object at any time to processing based on our legitimate interests, including profiling, and we will stop processing your data unless we have compelling legitimate grounds to continue. You also have an absolute right to object to direct marketing, and we will stop sending you such communications if you object.
Right to withdraw consent: Where we rely on your consent, you can withdraw it at any time. Withdrawal does not affect the lawfulness of processing carried out before your withdrawal.
You also have the right to lodge a complaint with a supervisory authority if you are concerned about how we handle your personal data. In the United Kingdom, this is the Information Commissioner's Office.
Applicability To Rubbish Removal Surrey Customers
This Privacy Policy applies to all customers and prospective customers of Rubbish Removal Surrey within our operating area in Surrey, regardless of how you contact us or use our services. By using our services or providing your personal data to us, you acknowledge that you have been informed about the way we process your personal data under this Policy.
Changes To This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data protection practices. Any updates will be effective from the date of publication. We encourage you to review this Policy periodically to stay informed about how we protect your personal data.
